Refund policy

At MakDerm, we prioritize customer satisfaction while maintaining strict hygiene and safety standards.

Due to the nature of dermatology and skincare products, opened or used items are not eligible for return or refund. If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery along with clear images and order details.

After review and approval, we will arrange a replacement or refund, depending on the case. Approved refunds will be processed through the original payment method and may take several business days to reflect.

MakDerm reserves the right to decline requests that do not meet these conditions. For further assistance, please contact our support team.